Client 3

Context

A B2B SaaS with growing support volume and a team that wasn’t scaling at the same pace as its customer base.

Challenge

• Repetitive tickets eating 70% of the team’s time.
• Documentation scattered across Notion, Help Center and Intercom.
• Opaque metrics on response quality.

Solution

• Agent with RAG over the unified documentation.
• Deterministic hand-off to a human when confidence drops below threshold.
• Quality, latency and cost-per-conversation dashboard.

Results

• Pending update with real client metrics.

“Pending: real client testimonial.”